FAQ
ABOUT CHINATOWN SOCIAL
What is Chinatown Social?
Chinatown Social is a premium clothing line that celebrates the rich cultural heritage and vibrant atmosphere of New York City's Chinatown. Our designs aim to capture the essence of this iconic neighborhood, blending modern fashion with traditional elements to create unique and stylish apparel.
How does Chinatown Social contribute to preserving the beauty of Chinatown?
We are committed to supporting and preserving the cultural richness of Chinatown. A portion of our proceeds goes towards local initiatives that promote cultural preservation, community development, and the arts within Chinatown.
ORDERING
How can I place an order?
To order from Chinatown Social, simply visit our website at [www.chinatownsocial.com]. Browse through our premium collections, select your desired items, and proceed to checkout.
Can I modify or cancel my order once it's placed?
Unfortunately, once an order is placed, it enters our swift processing system to ensure timely delivery. We, therefore, cannot accommodate modifications or cancellations. Please carefully review your order before finalizing your purchase.
SHIPPING
Where does Chinatown Social ship to?
We offer nationwide shipping to bring a piece of Chinatown's spirit to customers worldwide. Whether you're in New York or halfway across the nation, we want to share the beauty of Chinatown with you.
How much does shipping cost?
Shipping costs vary based on your location and the chosen shipping method. You can view the shipping fees during the checkout process before confirming your purchase.
How long does shipping take?
Shipping times depend on your location and the chosen shipping method. Estimated delivery times will be provided at checkout. Please be aware that unexpected events, such as customs processing, may impact delivery times.
Can I track my order?
Yes, once your order is shipped, you will receive an email containing a tracking number and instructions on how to track your package.
RETURN & EXCHANGES
What is Chinatown Social's return policy?
We want you to be satisfied with your purchase. If you're not completely happy, you may return your items within 14 days of receiving your order. Please refer to our comprehensive return policy on our website for detailed instructions.
How do I initiate a return?
To initiate a return, visit our Returns page on the website and follow the provided instructions. Our customer service team will guide you through the process.
Are returns free?
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or if the product is defective.
CONTACT & SUPPORT
How can I contact Chinatown Social for assistance?
For any inquiries or assistance, you can reach our dedicated customer service team at social.chinatown@gmail.com. We aim to respond to all inquiries within 3 business days.
What if I receive a defective or incorrect item?
We apologize for any inconvenience. Please contact our customer service team immediately at social.chinatown@gmail.com, and we will work to resolve the issue promptly.